Returns & Exchanges
At HITWAY, we are committed to your satisfaction and offer a 30-day return policy for all our electric bikes and scooters to ensure you have the best riding experience. If your gear isn't the perfect fit for your lifestyle, we make the return process straightforward and transparent.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization.
Prepare the Equipment
Ensure the product is in its original condition, clean, and packed securely in the original HITWAY packaging including all chargers, tools, and manuals.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking receipt for verification.
Inspection and Refund
Once our technicians inspect the returned item to confirm its condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing