Frequently Asked Questions

Everything you need to know about your HITWAY experience.

What is the estimated delivery time for my order?

Orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes 3-7 business days via our premium logistics partners.

Do HITWAY electric bikes and scooters come with a warranty?

Yes, all HITWAY products come with a standard 12-month warranty covering manufacturing defects and electrical components to ensure your peace of mind.

What is your return policy for sports equipment?

We offer a 30-day return policy. Items must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.

Are the batteries in HITWAY products replaceable?

Yes, our batteries are designed to be replaceable. You can purchase genuine replacement batteries directly from our accessories section to extend the life of your ride.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for eligible customers.

How do I track my shipment?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking portal to monitor your delivery in real-time.